Stoupa Rentals - Terms and Conditions

Terms and Conditions Includes websites www.stouparentals.com The following terms and conditions apply to all transactions with Stoupa Rentals. Upon sending your order it will request you to accept these terms and conditions. Please read them carefully and print a copy for future reference.

General These terms and conditions do not affect your statutory rights. To order goods through our websites or over the telephone you must be at least 18 years of age. We will treat each order for goods as an offer by you to rent the goods subject to these terms and conditions.

Orders Taken Orders received via our website system are sent an email confirming the details of the order, this does not imply acceptance. STOUPA RENTALS reserve the right to decline or cancel an order for any reason.

Description of Goods All the products we rent are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available upon request.

Accuracy of Product Information All manufactured items are subject to improvement and change without notice and may vary from the particulars given. Whilst every attempt is made to give accurate descriptions of items, the details given cannot be guaranteed. If a particular specification is important to you, please contact us for verification. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. In such an instance we will alert you of any such error. The total price payable for the goods will be stipulated at the time you place your order and unless otherwise stated all prices are inclusive of taxes.

Payment Methods You may pay by cash (sterling / euro).

Availability and Supply of Goods All products and services are subject to availability and may be withdrawn at any time. We are not responsible for compensating you for any other losses you may suffer if we do not supply the goods. In certain circumstances, depending on the situation at the time, we reserve the right not supply. We will endeavour to deliver goods within the times stated but delays in delivery of goods maybe outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Risk & Damage As soon as the goods have been received you will be responsible for them. From the time of receipted acceptance of the goods, any loss or damage to the goods shall be at your own risk. It is important that you check the quantity and the working condition and note it before signing for it.

Time Limitation for Notification of Claims Damage in transit: If goods arrive in a damaged condition you must make a note on the delivery note and it will be your responsibility to inform us within 12 hours of delivery. Shortages: It is your responsibility to sign for the correct number of items as shown on the delivery note. Any shortages must be noted on the note and it will be your responsibility to notify us within 12 hours from delivery.

Incorrect Goods It is your responsibility to notify us of any incorrect goods supplied within 12 hours from delivery.

Non-Deliveries We will not accept liability for goods lost in transit unless we are notified within 12 hours from the expected delivery date. Our installation staff will normally leave a card should you be out. It is your responsibility to ensure that someone is available to accept the goods.

Product Guarantees General This does not affect your statutory rights. All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee usually for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty laser heads etc.), consumables (plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels is not covered. We do not accept responsibility for the poor functioning of television under poor signal conditions.

Cancellation of Orders & Returns A. No Fault Returns and or Cancellation. You are entitled to withdraw from this contract at any time up to 14 days prior to arriving in resort. Faulty Item Returns – Major Fault on Arrival. A product is found to have a major fault on arrival’ i.e.. it shows symptoms of a major failure preventing basic operation upon its first use. In such instances please contact our customer support helpline within 1 day from the delivery date. You can then either return the faulty item directly yourself or we will organise a collection from your accommodation. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options: 1. A replacement – subject to availability, . 2. A repair – the repaired item will be returned to you as soon as possible if a replacement is not available. 3. A full refund – if a replacement is not available.

If a customer has a complaint, it will be dealt with sympathetically by the staff of Stoupa Rentals and the judgement of the proprietor of Stoupa Rentals will be final. If any equipment is damaged the full cost of replacement will be borne by the renter and will be required before the rental period expires. If equipment is moved from the delivery point it is the renters responsibility to ensure the equipment is returned to the delivery point prior to collection at the end of the rental period. If the renter wishes to extend the rental period, they must notify Stoupa Rentals as soon as possible. Stoupa Rentals will endeavour to make available the equipment for the extended period. If the equipment is already booked, then Stoupa Rentals reserve the right to have the equipment returned at the end of the original period. The appropriate charges will be required prior to the extension period.

Stoupa Rentals reserve the right to approach your holiday company for your holiday / travel arrangements if you breach any of the conditions of Stoupa Rentals

Any electricity charges charged to the hirer are not the responsibility of Stoupa Rentals.

Stoupa Rentals reserve the right to amend, delete or add to these Terms & Conditions at any time. An amended copy will be available on request.